Return and Refund Policy

Thank you for shopping at My Gardenia! We want to ensure that your experience with us is as enjoyable as possible. Please take a moment to review our return and refund policy below:

 

Return Policy:

-We understand that circumstances may change, and that's why we offer our 7-day return policy with no questions asked, as long as the following conditions are met:

• The product is in its original condition.
• The 7-day period starts from the date of delivery.

1. Return Costs:
- The customer is responsible for covering the costs associated with returning the goods.
- Delivery charges are non-refundable, and a flat rate may apply.

2. Type of Refund:
- We offer a full refund for eligible returns.

3. Proof of Purchase:
- A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

4. Conditions for Valid Returns:
- The product must be in its original condition and unused.
- Box packaging must be included for returns to be considered.

5. Damaged Products:
If you receive a damaged product, please follow the steps below:
- Take clear pictures of the damages.
- Complete the Damage Report Form provided below.

Damage Report Form:
Name:
Phone Number:
Proof of Purchase:
Delivery Date Received:
Description of Damage:
Attach Pictures of Damage:

Instructions for Submitting the Form:
- Please fill out the Damage Report Form with accurate information.
- Attach the required pictures of the damaged product.
- Email the form to mygardenia99@gmail.com.

Review Process:
- Our team will review the submitted information and pictures.
- You will be contacted within 5 business days.

Note:
My Gardenia reserves the right to refuse returns that do not meet the outlined conditions.

If you have any questions or concerns regarding our return policy, please feel free to email us, mygardenia99@gmail.com

Thank you for choosing My Gardenia!